Comments on: What is this all about?

By: Why we were woo’d by woo | Ecommerce Experiment

Why we were woo’d by woo | Ecommerce Experiment — Sun, 07 Jun 2009 09:37:15 +0000

[...] decision to setup an online shop/store, it was a pretty daunting thought to have. We looked at the big reasons why we were doing it and what we were going to do, it’s not everyday three guys and then [...]

By: Playing the long game | Ecommerce Experiment

Playing the long game | Ecommerce Experiment — Sun, 31 May 2009 21:34:24 +0000

[...] briefly explained in my first post the reasoning behind setting up our own online shop. For us at carrotmedia [...]

By: Disposable Information | Ecommerce Experiment

Disposable Information | Ecommerce Experiment — Mon, 25 May 2009 18:01:05 +0000

[...] reasons for starting the ecommerce experiment have already been disclosed by Justin, we lost a client who was offered to go somewhere else. We to [...]

By: Justin

Justin — Sat, 23 May 2009 11:33:41 +0000

We are also not restricted by marketing spend or procedures. Everything we know can be put in to the online store in a positive way. Sometimes clients cannot see what they will get out of our advice, especially those that are new to selling online or not educated in social media / online marketing.

By: Justin

Justin — Sat, 23 May 2009 10:49:35 +0000

Hi Brad,
I’m not going to say we did nothing wrong as I think there were aspects from the work we did for this client which didn’t work as well as we hoped. One of the primary reasons for them leaving was the cost involved in carrying out design, development and marketing to push for a £2mill turnover.

There was no reason why we couldn’t support them at that turnover but they felt we lacked the experience. They moved to a web design agency with a track record in their market place. We don’t have a sliding scale of costs determined by turnover but quote for the necessary work as it arises.

I’ve been in this industry long enough to be confident enough to say we didn’t manage our client’s expectations correctly. Our experiment is all about learning to make us better at our jobs and prove we are prepared to take the same risks as our clients.

By: Michael Savage

Michael Savage — Fri, 22 May 2009 16:31:02 +0000

Can’t wait to see what this brings!

By: Brad

Brad — Fri, 22 May 2009 13:42:22 +0000

Hi Guys, Looking forward to the experiment. Can you clarify something

“We recently had one of our e-commerce clients depart as they wanted a turnover beyond £2million”

Did they think that you guys were not able to keep on supporting them at that turnover ?
Do you have a sliding scale cost based on turnover which would make it expensive to reach that turnover and stay with your company ?

Or are they thinking to get to that level they need to use another company ? Surely the growth from 0 to 250k is as difficult as 250k to 2bar ?

Good Luck